Alumni » Skyward FAQ's

Skyward FAQ's

Skyward FAQ's

Q: What is Family Access?
A: Family Access is a convenient home-to-school collaboration tool that allows parents/guardians of all elementary school students, both middle schools, and Moline High School students to keep track of their children’s academic progress online via an easy-to-use web site.

Parents/guardians may visit the password-protected site to view their students' schedules, grades, assignments, and daily and period attendance.

Parents/guardians can also easily communicate with teachers via e-mail. They can view their child's student information through the Family Access web site after they have registered and received a login and password. To maintain the integrity of student data, the Family Access application is a "read-only" system.

Q: Who is eligible to use Family Access?
A: All parents/guardians that have legal rights to view their children’s school records.

Q: Can more than one parent/guardian have access to a child's record?
A: Yes, each parent/guardian will receive their own login and password. Parents must have legal rights to view their child's school records.

Q: I do not live in the same household as my child, can I still gain access to my child's information on Family Access?
A: Yes, provided that you have legal rights to view your child's records.

Q: How do I gain access to my child's information on Family Access?
A: First, you must download the Family Access Authorization Form and fill in the necessary information. (You will need Adobe Acrobat Reader to view this file. If you do not have Acrobat Reader, you can download it free from Adobe.)

Second, you must personally take the completed form to your student’s school.

If you are not able to take the completed form to your student’s school, please download this alternate mail-in form. Please complete the form, have it notarized and mail it to the address listed on the form.

Upon receipt of the Family Access Authorization Form, your Family Access login and password will be mailed to you within 7 working days.

Q: Is Family Access “user-friendly”?
A: Yes. The tool is extremely easy to use.

Q: Can I reach Family Access from any computer?
A: Yes. All you need is Internet access to view the Family Access web site.

Q: What are the minimum computer requirements needed to use Family Access?
A: You will need an Internet Provider. The system works best on the following Internet browsers
Q: What if I do not have a computer in my home?
A: You can use a computer from anywhere with Internet access to view the Family Access web site. For example the public library, your local senior center (if you are a senior citizen), Internet cafes, or any computer that has Internet access.

Q: What do I do if I feel that the Family Access information is incorrect?
A: Please contact your student’s school or email your student's teacher to resolve this issue.

Q: Do you have questions about your student's grades or attendance?
A: Contact your student's teacher using the e-mail link on the screens that display your student's schedule or grades.

Q: Did you forget your login and/or password?
A: If you supplied us with your e-mail address, you can ask the system to e-mail your login and password to you. On the Family Access login page, there is a "Forgot your login or password?" link.

Q: Do you need assistance on other matters?
A: Contact our Educational Technology Department at (309) 743-8989.